Eli

How do I connect SmartHalo to my phone?

1. Linking an account and connecting to a SmartHalo

The first time that you want to connect to your SmartHalo, you'll be prompted to create an account. This account will link to your SmartHalo – you'll be the only one to be able to connect to it. Th...

• Edited February 14, 2019 20:43
• 1 follower
• 0 comments
• 1 vote

How can I link Strava to SmartHalo?

1. Fitness

First, you’ll need to create a Strava account and make sure you download the latest version of the SmartHalo app in the “App Store” or “Google Play Store” (some phones will update apps automaticall...

• Edited November 13, 2018 15:51
• 1 follower
• 0 comments
• 1 vote

How can I delete the data of my previous rides?

1. Fitness

First, make sure you download the latest version of the app in the App Store or Google Play Store (some phones will update apps automatically).Second, go into the Fitness tab of the SmartHalo app a...

• Edited October 03, 2018 17:34
• 1 follower
• 0 comments
• 0 votes

How does fitness work?

1. Fitness

SmartHalo can keep track of your cycling metrics automatically as soon as you hop on your bike, and stop by itself when you're done riding. To activate this feature, press on the button at the bott...

• Edited September 27, 2018 18:09
• 5 followers
• 0 comments
• 1 vote

How do the assistant and touch features work?

1. Assistant

Personal assistant SmartHalo can notify you of incoming calls and SMS while you're biking. To activate this feature, press the button at the bottom of the Assistant tab in the SmartHalo app. On And...

• Edited September 11, 2018 20:13
• 2 followers
• 0 comments
• 4 votes

How does navigation work?

1. Navigation

One of the cornerstones of SmartHalo, the Navigation feature makes sure you get to your destination the safest way possible: not only will it make you take bike paths when available, but it’s minim...

• Edited September 11, 2018 18:05
• 4 followers
• 0 comments
• 13 votes

I have lost my magnetic key, can you provide me another one?

1. Installing, locking and unlocking on the bike

We are really sorry to hear that you need a new HaloKey, please send us a email at support@smarthalo.bike and we will get what you need.   How easy was it to get the help you needed?       

• Edited September 11, 2018 18:03
• 4 followers
• 0 comments
• 0 votes

SmartHalo does not record my rides

1. Fitness

To record your fitness data, the SmartHalo app must keep running in the background of your phone. Some settings or apps in your phone may prevent SmartHalo from functioning correctly.  If your fitn...

• Edited August 30, 2018 20:47
• 1 follower
• 0 comments
• -1 votes

Can you track my bike if it’s stolen?

1. Alarm

In order to track your stolen bike, it would take a GPS into the device. Because it is a very expensive and energy consuming solution, we decided to work with Bluetooth. We're using the GPS on your...

• Edited June 19, 2018 19:45
• 0 followers
• 0 comments
• 2 votes

Can you keep track of my metrics without my phone?

1. Fitness

Unfortunately no, SmartHalo uses your phone to track your metrics. That being said, your phone does not require to have data enabled for fitness metrics to be tracked.     How easy was it to get th...

• Edited June 18, 2018 18:53
• 1 follower
• 0 comments
• 0 votes