
Eli
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Articles
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How do I connect SmartHalo to my phone?
The first time that you want to connect to your SmartHalo, you'll be prompted to create an account. This account will link to your SmartHalo – you'll be the only one to be able to connect to it. Th...
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- 1 follower
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- 1 vote
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How can I link Strava to SmartHalo?
First, you’ll need to create a Strava account and make sure you download the latest version of the SmartHalo app in the “App Store” or “Google Play Store” (some phones will update apps automaticall...
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- 1 follower
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- 1 vote
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How can I delete the data of my previous rides?
First, make sure you download the latest version of the app in the App Store or Google Play Store (some phones will update apps automatically).Second, go into the Fitness tab of the SmartHalo app a...
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- 1 follower
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How does fitness work?
SmartHalo can keep track of your cycling metrics automatically as soon as you hop on your bike, and stop by itself when you're done riding. To activate this feature, press on the button at the bott...
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- 5 followers
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- 1 vote
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How do the assistant and touch features work?
Personal assistant SmartHalo can notify you of incoming calls and SMS while you're biking. To activate this feature, press the button at the bottom of the Assistant tab in the SmartHalo app. On And...
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- 2 followers
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- 4 votes
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How does navigation work?
One of the cornerstones of SmartHalo, the Navigation feature makes sure you get to your destination the safest way possible: not only will it make you take bike paths when available, but it’s minim...
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- 4 followers
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- 13 votes
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I have lost my magnetic key, can you provide me another one?
We are really sorry to hear that you need a new HaloKey, please send us a email at support@smarthalo.bike and we will get what you need. How easy was it to get the help you needed?
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- 4 followers
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SmartHalo does not record my rides
To record your fitness data, the SmartHalo app must keep running in the background of your phone. Some settings or apps in your phone may prevent SmartHalo from functioning correctly. If your fitn...
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- 1 follower
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- -1 votes
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Can you track my bike if it’s stolen?
In order to track your stolen bike, it would take a GPS into the device. Because it is a very expensive and energy consuming solution, we decided to work with Bluetooth. We're using the GPS on your...
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- 0 followers
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- 2 votes
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Can you keep track of my metrics without my phone?
Unfortunately no, SmartHalo uses your phone to track your metrics. That being said, your phone does not require to have data enabled for fitness metrics to be tracked. How easy was it to get th...
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- 1 follower
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- 0 votes