Eli
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Articles
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Is my SmartHalo charging?
SmartHalo indicates the battery level by a circle that fills from red-to-green. One red dot indicates that the battery is at 0% and a full red-to-green circle indicates that the battery is at 100%...
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How do I connect SmartHalo to my phone?
Are you having trouble connecting SmartHalo to your phone? If so, check out these tips to get your connection running smooth, steady, and fast. You can access the connection screen in the SmartHalo...
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SmartHalo does not fit my bike, what should I do?
SmartHalo supports most standard handlebars with a diameter of 31.8, 25.4 or 22.2mm and a max stem width of 45mm. Refer to the Install Instructions in the app on how to fit the brackets on th...
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- 3 votes
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When plugged in, the alarm beeps & flashes
What does this problem look like?You should see quick alarm flashes and loud high pitched beeps upon plugging in the SmartHalo. When does this problem occur? This problem arises when a SmartHalo ha...
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- 1 vote
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How to set and change your alarm tapcode
When activating the alarm for the first time, you will need to choose a tapcode in the app. Your tapcode is a Morse-like password consisting of short and long taps on the device that you use to man...
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How does the alarm work?
SmartHalo's alarm system works by detecting vibration and movement on the device, using its internal sensors. You can activate the alarm by pressing on the button at the bottom of the alarm tab in ...
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- 8 votes
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Will you release new features?
Yes, there will be updates to the app and system frequently to offer you new features! We try to release a new app version every month. If you're interested in getting new features more quickly, yo...
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How does navigation work?
One of the cornerstones of SmartHalo, the Navigation feature makes sure you get to your destination the safest way possible: not only will it make you take bike paths when available, but it’s minim...
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- 14 votes
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Can you track my bike if it’s stolen?
In order to track your stolen bike, it would take a GPS into the device. Because it is a very expensive and energy consuming solution, we decided to work with Bluetooth. We're using the GPS on your...
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What happens if my phone runs out of battery?
Since SmartHalo requires a smartphone to work, it will stop tracking and navigating if your phone's battery runs out. If your alarm was armed, you will see the alarm circle fill up. You will thus n...
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