Using SmartHalo

Getting the app on your phone

• How do I install the app on my smartphone?

Installing, locking and unlocking on the bike

• How do I install SmartHalo on my bike?
• I am missing a piece, a piece is broken or I broke one during installation.
• I have lost my magnetic key, can you provide me another one?

Linking an account and connecting to a SmartHalo

• How do I connect SmartHalo to my phone?
• How do I turn SmartHalo on and off?
• Unlinking an account

Charging SmartHalo

• How to charge SmartHalo?
• What happens if my phone runs out of battery?

Navigation

• How does navigation work?
• Are offline maps available?
• Can I choose my own route?

Light

• How does the automatic night light work?

Alarm

• How does the alarm work?
• When plugged in, the alarm beeps & flashes
• Can you track my bike if it’s stolen?

Fitness

• How does fitness auto tracking work?
• SmartHalo does not record my rides
• Does it work with Strava, Apple Health App or Google Fit?
• Can you keep track of my metrics without my phone?

Assistant

• How do the assistant and touch features work?
• Where is the text assistant?

Miscellaneous

• I don't understand how a feature works
• Can I play music on my SmartHalo?
• Will you release new features?
• Does it work with my motorcycle/scooter?
• Can I use SmartHalo on two bikes?
• How can I sell your product in my store?

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