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What can we help you with?
Getting the app on your phone
How do I install the app on my smartphone?
Installing, locking and unlocking on the bike
How do I install SmartHalo on my bike?
I am missing a piece, a piece is broken or I broke one during installation.
I have lost my magnetic key, can you provide me another one?
Linking an account and connecting to a SmartHalo
How do I connect SmartHalo to my phone?
How do I turn SmartHalo on and off?
Unlinking an account
How to charge SmartHalo?
What happens if my phone runs out of battery?
How does navigation work?
Are offline maps available?
Can I choose my own route?
How does the automatic night light work?
How does the alarm work?
When plugged in, the alarm beeps & flashes
Can you track my bike if it’s stolen?
How does fitness work?
How can I link Strava to SmartHalo?
How can I delete the data of my previous rides?
SmartHalo does not record my rides
Can you keep track of my metrics without my phone?
How do the assistant and touch features work?
Where is the text assistant?
I don't understand how a feature works
Can I play music on my SmartHalo?
Will you release new features?
Does it work with my motorcycle/scooter?
Can I use SmartHalo on two bikes?
How can I sell your product in my store?
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