How can I link Strava to SmartHalo?

First, you’ll need to create a Strava account and make sure you download the latest version of the SmartHalo app in the “App Store” or “Google Play Store” (some phones will update apps automatically).

 

  1. Open the SmartHalo app and click on the “profile icon” (top left).
  2. Go to the “linked accounts” section in the left tab.
  3. Click on the Strava item.
  4. Click on “Connect to Strava”.

    Align.png

    *** The steps below are the most important, read carefully. ***

  5. Follow the instruction on the browser window that pops up and select the authentication method (Facebook, Google account or email address) that you used when you registered on Strava. This step is important because if you choose another method, Strava won’t recognize your account and will create a new account.
               

  6. All the boxes need to stay checked if you want to share your rides to Strava app. 

            

  7. The app will navigate to the Strava settings page. Make sure that your leave the "Automatic Ride Upload" enabled. If not, your rides will not appear and will not be uploaded in your Strava account.
    Settings.png

  8. You will now be able to see your future rides in Strava! Don’t forget to share the rides with friends! 

 

How can I keep my rides private in Strava?


By default, the rides uploaded in Strava app are public, to change them to private, (so that only you can see them) you have to change the privacy settings in Strava app.


Can I choose which routes are uploaded to Strava?


Not yet. For the moment, all rides will be automatically uploads to Strava. We are working on a manual upload mode, where you will be able to select which rides you would like to import to Strava.

 

How can I delete rides on Strava? 

 

It is important to understand that deleting a ride in SmartHalo app will not delete it from Strava and vice versa. 

To delete rides on Strava, you will need to log into your Strava account and delete the ride from Strava app. 

  1. Click on the profile menu tab on Strava app
  2. Scroll down to "Activities"
  3. Select the activity you would like to delete
  4. On the right upper corner, click on the "..."
  5. Delete ride

 

What to do if I have been disconnected from the Strava app without any reason?

 

Make sure that you have checked all the boxes in the linking page of the SmartHalo app (see picture below)

              

 

Why my rides are not uploaded into Strava app?

 

You have signed into the Strava app with the wrong email address, Google account or Facebook account you will not see your rides in your main Strava account. If you have more than one email address, make sure that you use the one associated with your Strava account when linking it to the SmartHalo app.

 

Follow these steps to switch Strava account: 

  1. Open Strava.com (not Strava app) from your phone Internet browser
  2. Tap on your Strava account picture
  3. Go to the right corner and tap on your picture again -
  4. Click on "disconnect"
  5. Go back to the Smarthalo app and link the accounts again

 

If you need more information regarding Strava app, we invite you to check there help center for iOS or Android.

For any other questions please reach out to us at support@smarthalo.bike

Was this article helpful?
1 out of 1 found this helpful