Navigation is not working properly

SmartHalo2_banner.png

If your SmartHalo 2's navigation is not working or is acting erratically, it could be linked to your phone's settings. These are some things you can try: 

On iOS

  • On your phone, head to Settings > Privacy > Location > SmartHalo. Make sure you allow location access and that it is set to "Always" with "Precise Location" turned on. 
    1. Settings_Privacy1.jpg
    2. Settings_Privacy_Location_Services1.png
    3. Settings_Privacy_Location_Services_Apps.png
  • Make sure your Wi-Fi is turned on on your phone, as it can help make your location more precise (especially in urban areas). 

On Android

  • On your phone, make sure location is active: open the system top drawer and make sure Location is active

Top_Drawer__location__croped.png

  • On your phone, head to Settings > Location > Advanced and make sure Google Location Accuracy is on

Google-Location-Accuracy.gif

  • On your phone, make sure battery saver is turned off by heading to Settings > Battery > Battery saver. You can also whitelist the SmartHalo app should you choose to keep battery saving on. SmartHalo 2 can't work with battery saver because it reduces GPS accuracy. 

Battery_croped.png

 

For Navigation to work seamlessly, the app runs in the background on your phone: it powers most SmartHalo features seamlessly while your phone’s screen is off and safely tucked away. This is why we need your location ”Always” and not only “While using the app”; as soon as you turn your screen off, it’ll break features that require GPS navigation.

The location is only used to make SmartHalo 2’s features work. We never use your GPS signal to track you when you’re not using SmartHalo 2. When you ride, we save your routes anonymously. The anonymized data may be used to help improve your city's cycling infrastructure, or by helping create more bike lanes.

Feedback_Form.png

Was this article helpful?
0 out of 0 found this helpful