I can't lock SmartHalo 2 onto my Anti-Theft Mount.

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If you can't lock your SmartHalo 2 onto your Anti-Theft Mount, don't panic! There could be a few reasons, so here are some potential solutions for this:

  • Sometimes, the Anti-Theft Mount has a bit of "new product" stiffness to it when unboxed, which might lead to SmartHalo 2 being unable to lock onto it. To fix this, insert your key a few times in between the railings and push the locking mechanism a few times where the SmartHalo logo is to loosen it up. 
  • Sometimes, the mechanism stays stuck on the sticker that covers it. Insert the key, and push on the locking mechanism where the SmartHalo logo is a few times to unstick it. To prevent this from happening again, don't leave your key in the railings for too long. 

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When working properly, you should see the locking "wings" move up and down when you insert the HaloKey without SmartHalo 2 on the mount. If it still doesn't work, send us pictures of your mount on your handlebar — we'll figure it out. 

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