I'm having trouble using HaloKey™ to install or remove the device

HaloKey™ allows you to install and remove the device easily for charging or transport, but it takes a bit of practice to use. Also, if you ordered multiple devices, make sure you're using the right HaloKey™ with your SmartHalo, otherwise chances are it will not work. 

To install: 

1) Make sure both sides of the mounting base are properly aligned and in the same angle. 

2) Position the HaloKey™ following the orientation of the lock shape engraved on the device.

3) Enter the left side of SmartHalo in first (the side opposite to the lock shape).

4) Enter the right side of SmartHalo while making sure there is enough space to properly fit the brackets. 

5) When SmartHalo is in, remove the HaloKey™ and then align properly the mounting base, if needed. 

 

To remove:

1) Make sure the mounting base is well aligned with the main unit. 

2) Position the HaloKey™ following the orientation of the lock shape engraved on the device.

3) Gently lift the device from the right side (the side with the logo shape). 

4) Remove the left side. 

5) Remove the HaloKey™

 

 

For additional troubleshooting, watch the following video:

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