How do I install SmartHalo on my bike?

SmartHalo supports most standard handlebars with a diameter of 31.8, 25.4 or 22.2mm and a max stem width of 45mm

 

 

Refer to the Install Instructions in the app on how to fit the brackets on the handlebars:

IMG_2885_-_copie.png   IMG_2884_-_copie.png

 

Locking and unlocking SmartHalo on your bike

HaloKey™ allows you to install and remove the device easily for charging or transport, but it takes a bit of practice to use. Also, if you ordered multiple devices, make sure you're using the right HaloKey™ with your SmartHalo, otherwise chances are it will not work. 

To lock: 

  1. Make sure both sides of the mounting base are properly aligned and in the same angle. 
  2. Position the HaloKey™ following the orientation of the lock shape engraved on the device.
  3. Enter the left side of SmartHalo in first (the side opposite to the lock shape).
  4. Enter the right side of SmartHalo while making sure there is enough space to properly fit the brackets.
  5. When SmartHalo is in, remove the HaloKey™ and then align properly the mounting base, if needed. 

To unlock:

  1. Make sure the mounting base is well aligned with the main unit.
  2. Position the HaloKey™ following the orientation of the lock shape engraved on the device.
  3. Gently lift the device from the right side (the side with the logo shape).
  4. Remove the left side.
  5. Remove the HaloKey™

A Few Tips:

  • If the rubber inserts marked with an (A) make the brackets too tight and the rubber inserts marked with a (B) make the brackets too loose, you can try using one (A) and one (B) to achieve a balanced fit.
  • This is rare, but if there seems to be any interference between SmartHalo and the stem of your bike that is preventing a good fit, you can use the spacers to elevate SmartHalo. Instructions to add the height spacers can be accessed from the "Help" button at the end of the installation instructions and select "SmartHalo is hitting the stem of my bike".

  • It is also possible that something on your handlebar is preventing SmartHalo from fitting correctly. You can try move what is blocking (a basket, a bell, a light) to make enough space for your SmartHalo. Otherwise, you could also place SmartHalo on either side of the stem (although that would break the perfect symmetry...).  Last resort - if you can't make room on your handlebar for SmartHalo you can look into adding a handlebar extender.

If mounting brackets move around

  • There are a LOT of different handlebars out there, and we created a mounting base that can fit as many bikes as possible while still being simple to install. It's nearly impossible to fit every bike out there, so here are some little things you can do to optimize the fit of your mounting base if you're not satisfied.
  • It's ok if your brackets slide a little bit, but if you're having trouble finding the optimal fit with the mounting brackets try the following:
    • If you're using the brackets without inserts A nor B, there is already a small foam insert built into the brackets that will reduce sliding.  Sometimes this foam isn't thick enough to fully reduce all slipping. In this case, try adding a little bit of extra foam, electrical tape or a piece of old bicycle tire tube in-between the handlebar and the brackets.
    • If insert A is too tight but insert B is too loose try using both. Putting insert A on the top bracket and insert B on the bottom bracket can give a good fit for handlebars that in between 22.2mm and 25.4mm.
    • If insert A is too loose you must have the tiniest handlebars ever! Try adding a little bit of extra foam, some electrical tape or a piece of old bicycle tire tube in-between the handlebar and the brackets.

If SmartHalo unlocks without a key

If your SmartHalo unlocks from the mounting base, something prevented the lock from engaging when the HaloKey™ was removed.  To make sure that the lock is able to engage:

  • After removing the HaloKey™ check to make sure that the device is flush with the mounting base.
  • After removing the HaloKey™ apply a small amount of pressure downwards on the SmartHalo surface.
  • After removing the HaloKey™ apply a small amount of pressure downwards on the SmartHalo surface while also pushing it forwards/backwards and from side to side.
  • The lock is unable to engage if there is pressure on the locking pins.  The tips above help to relieve pressure from the pins so that it's able to lock properly.

If these tips don't work, check to make sure that there isn't anything interfering with SmartHalo as you lock it in. Is your bicycle stem coming into contact with the bottom of the device? If so you may need to install the height spacers. This is rare, but if there seems to be any interference between SmartHalo and the stem of your bike that is preventing a good fit, you can use the spacers to elevate SmartHalo. Instructions to add the height spacers can be accessed from the "Help" button at the end of the installation instructions and select "SmartHalo is hitting the stem of my bike".

 

Feel free to email us at [email protected] with a picture of your handlebar if you'd like personalized advice on the best way to install SmartHalo on your handlebar.

 

 

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